What If I Face Video Buffering or Playback Issues?

What If I Face Video Buffering or Playback Issues?

EduInvest videos are hosted on high-speed servers, but technical issues can still occur. If videos buffer or don’t load:

  • Ensure a stable internet connection (min. 5 Mbps).

This issue could be due to: Multiple logins on different devices or Browser cache problems.

Quick Fix:

  1. Refresh the page.
  2. Log out and wait 10 minutes.
  3. Log back in.
  4. If the issue persists, please send us a short video showing what’s happening and mention the browser you’re using. We’ll resolve this on priority.

Thank you for your patience! Let us know if you need further help.

    • Related Articles

    • Understanding Course Access Validity and Video Limits

      All our courses come with defined access duration and view limitations to ensure structured learning. For example: Access Duration: 12 months from the date of purchase. Video Views: Each video can be viewed unlimited times . This helps us maintain ...

    • Refund and Cancellation Policy

      As our offerings include digital content and educational services, we generally do not offer refunds once a product is purchased. ? However, we genuinely care about your learning experience. If you're facing any issues or concerns, we’re here to ...

    • Refund terms & conditions

      1. Eligibility Criteria: a. Attendance and Participation: – The customer must have attended or watched all the lectures provided in the course. – The customer must have completed and submitted all 10 MOCK tests included in the program. b. Exam ...